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open:resetpassword [2026/07/21 23:32] – HotPot Botopen:resetpassword [2026/07/21 23:35] (current) – HotPot Bot
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 You have one CK Username and Password for your Volunteer Account. You have one CK Username and Password for your Volunteer Account.
  
-You're in currently in Hotpot, our intranet app.  Your Volunteer Account is held in **Hotplate** which is our volunteer management system, so we need to transfer you over to Hotplate to reset your password.+You're in currently in Hotpot, our intranet app.  Your Volunteer Account is held in **Hotplate** which is our volunteer management system, so we'll need to transfer you over to Hotplate to reset your password.
  
-Once you reset your password through it can take around **15 minutes** before Hotpot recognises your new password, so maybe get a drink while you're waiting.+Once you reset your password through it can take around **15 minutes** before Hotpot recognises your new password, so maybe get a coffee while you're waiting.
  
-Your CK Username is normally your first name (e.g. andrea), or your first name and a number (e.g. gerald23).+You will need CK Username or the email address you registered with when you signed up as a volunteer.  Your CK Username is normally your first name (e.g. andrea) and there may be number afterwards (e.g. gerald23).
  
-[[https://hotplate.ckglos.org.uk/civicrm/login/password|Reset your password in Hotplate]]+**[[https://hotplate.ckglos.org.uk/civicrm/login/password|Go to Hotplate to reset your password]]**
  
-If for some reason you're doing this in the middle of the night, it might not take effect until the morning.+//If for some reason you're doing this in the middle of the night, it might not take effect until the morning.//