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open:resetpassword [2026/04/03 17:26] – HotPot Botopen:resetpassword [2026/07/21 23:35] (current) – HotPot Bot
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 ====== Reset your password ====== ====== Reset your password ======
-You have one password for your CK Volunteer Account for both Hotpot and Hotplate. 
  
-Hotplate holds all personal data so your user account is managed by **Hotplate** (this is Hotpot).+You have one CK Username and Password for your Volunteer Account.
  
-When you reset your password through it can take around **15 minutes** before Hotpot recognises your new password.+You're in currently in Hotpot, our intranet app.  Your Volunteer Account is held in **Hotplate** which is our volunteer management system, so we'll need to transfer you over to Hotplate to reset your password.
  
-Your username will be the first name that people generally call you (e.g. andrea), or your first name and a number (e.g. gerald23).+Once you reset your password through it can take around **15 minutes** before Hotpot recognises your new password, so maybe get a coffee while you're waiting.
  
-[[https://hotplate.ckglos.org.uk/civicrm/login/password|Reset your password in Hotplate]]+You will need CK Username or the email address you registered with when you signed up as a volunteer.  Your CK Username is normally your first name (e.g. andrea) and there may be number afterwards (e.g. gerald23). 
 + 
 +**[[https://hotplate.ckglos.org.uk/civicrm/login/password|Go to Hotplate to reset your password]]** 
 + 
 +//If for some reason you're doing this in the middle of the night, it might not take effect until the morning.//